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KeyPerformanceIndicators-Defintitions-GlobalProcurementandLogisticsMunichApril2001 KeyPerformanceIndicatorsAListofBusinessUnit-IndependentKPIforeachCoreProcesshavebeenIdentifiedMAKESupplyQualityDeadlineComplianceInventoryCostsMake(WIP,UG)ProcessCostsMakeMakeCycleTimeFirstPassYieldFlowRateInventoryTurnover(WIP/UG)UtilizationSOURCESupplyQualityInventoryCostsSource(Mat)ProcessCostsSourceSupplierCompliancewithrequestedDeliveryDateReplenishmentLeadTimeNumberofSuppliersInventoryTurnover(Mat)DeliveryReliability*DeliveryLeadTime*DeliveryQuality*CompliancewithRequestedDeliveryDateNon-ComplianceCostsPerfectOrderFulfillmentInventoryCostsOrderManagementProcessCostsOrderManagementOrderResponseTimeInventoryCostsDistribute(FG)ProcessCostsDistributeInventoryTurnover(FG)DELIVEROrderManagementDistribute*mandatory(CorporateLogisticsPolicy)xxx-KPI‘sxxx-MetricsPLANSupplyChainPlanningCostsTotalSupplyChainCostsCash-to-CashCycleTimeForecastQuality(Accuracy)TotalLeadTimeTotalInventoryDaysofSupplyTotalInventoryCosts PlanMetrics(1)Plan-KeyPerformanceIndicatorsCash-to-CashCycleTimeNumberofdaysbetweenpayingforrawmaterialsandgettingpaidforproduct;(InventoryDaysofSupply+DaysofSalesOutstanding-AveragePaymentPeriodforMaterial)[LxxxMilestonesCorporateLogistcisPolicy]ForecastQuality/AccuracyExtenttowhichforecastandactualdemandarethesameTotalSupplyChainCostsSumofOrderManagementCosts,MaterialAcquisitionCosts,InventoryCarryingCosts,SupplyChainRelatedFinance&PlanningCostsandSupplyChainRelatedMISCostsSupplyChainPlanningCostsCostsassociatedwithforecasting,developingfinishedgoodsorenditeminventoryplans,andcoordinatingDemand/Supplyprocessacrossentiresupplychain,includingallchannels.(NotincludingMISassociatedcosts.)TotalLeadTimeSumofDeliveryLeadTimeofSupplier,MakeCycleTimeandDeliveryLeadTime PlanMetrics(2)Plan-KeyPerformanceIndicatorsTotalInventoryCostsCostsofholdinginventories(Mat,WIP,UG,FGplustotalofunchargeddeliveriesandservicesandreceivables)-Components:1.Costofwarehouseinvestment;2.Costofwarehouseadministration;3.Costofwarehousetransactions;4.Interestchargesforcapitaltiedupintheinventories;5.Riskcosts(e.g.scrap,rejectproducts)TotalInventoryDaysofSupplyRateofwarehouseinventorytoaveragedemandforMat,WIP,UEandFE,unchargeddeliveriesandservicesandreceivables SourceMetrics(1)Source-KeyPerformanceIndicatorsSupplyQualityProportionoforderswithnoquantitative,qualitativeordeadlinefaults(measuredusingS250)InventoryCostsSource(Mat)CostsofholdingmaterialComponents:1.Costofwarehouseinvestment;2.Costofwarehouseadministration;3.Costofwarehousetransactions;4.Interestchargesforcapitaltiedupintheinventories;5.Riskcosts(e.g.scrap,rejectproducts)TotalofthecostcomponentsfortheindividualsubprocessesinSource,i.e.-Materialrequirementsplanningandorderprocessingcosts*(e.g.requirementsplanning,specifyingMRPparameters,ordertracking)-Incominggoodscosts*(e.g.transferofgoods,unloading,deliverynoteprocessing)-Goodsinspectioncosts*(e.g.completenesscheck,qualitycontrol,wherenecessaryreturnedgoodshandling)-Goodsstagingcosts*(e.g.goodsrelease,whererequired,complaintstrigger/returnedgoodshandling)-Paymenttransactioncosts*(e.g.invoicecheck,creditnoteprocessing)*alsorefertotheLogisticalCostsGuidelinesProcessCostsSource[SxxxMilestonesSourcingLogisticsFramework] SourceMetrics(2)Source-MetricsReplenishmentLeadTimePeriodoftimebetweencompletingthepurchaserequisition(S220)andtheendofverificationofmaterialonplant/installationsite(S241);withthecontractwarehouseconceptandthesynchronizedproductionprocesses,thiscorrespondstotheperiodoftimebetweencall-off(S225)andprovidingmaterialonconsumptionsite(S250)SupplierCompliancewithrequestedDeliveryDateProportionofordersdeliveredonschedule(S240Actual)bythesupplieronthedaterequested(S240Requesteddate)[SxxxMilestonesSourcingLogisticsFramework]NumberofSuppliersTotalnumberofsuppliersofabusinessassessedInventoryTurnover(Mat)Rateofsalestoinventory(material) MakeMetrics(1)Make-KeyPerformanceIndicatorsSupplyQualityProportionoforderswithnoquantitative,qualitativeordeadlinefaultsDeadlineComplianceProportionofordersthatweredeliveredonscheduleonthepromiseddateInventoryCostsMake(WIP,UG)Costsofholdingworkinprogess(WIP)andunfinishedgoods(UG)Components:1.Costofwarehouseinvestment;2.Costofwarehouse/bufferadministration;3.Costofwarehousetransactions;4.Interestchargesforcapitaltiedupintheinventories;5.Riskcosts(e.g.scrap,rejectproducts)MakeCycleTimePeriodoftimefromcreatingaproductionordertocompletionorreleaseoftheproductProcessCostsMakeTotalofallthecostcomponentsoftheindividualsubprocessesinMake,i.e.Productionengineeringcosts,Productionmaterialrequirementsplanningcosts*,Materialstagingcosts*,Productionandinspectioncosts,Productpackagingcosts*,Productstagingcosts/temporarystoragecosts*,Productrelease**alsorefertotheLogisticalCostsGuidelines MakeMetrics(2)Make-MetricsFirstPassYield(FPY)Proportionoforderscompletedcorrectlyfirsttime(noreworkorrejects)FlowRateRateofprocessingtimetoproductioncycletimeInventoryTurnover(WIP,UG)Rateofsalestoinventory(WIP,unfinishedgoods)UtilizationRateofactualtoplannedoutput(plannedoutputcorrespondstothecapacityprovidedforthepurpose) Deliver-OrderManagementMetrics(1)Deliver-OrderManagement-KeyPerformanceIndicatorsCompliancewithRequestedDeliveryDateProportionofordersdeliveredonschedule(L400Actual)onthedaterequested(L400Requesteddate)DeliveryQualityProportionoftheorders/shipmentsdelivered(L400orL600)complete,documentedinfullandintact(nodamageduringtransitordamagetopackaging)DeliveryReliabilityProportionofordersdeliveredonschedule(L400orL600Actual)tothecustomerontheconfirmeddate(L400orL600Confirmed)DeliveryLeadTimePeriodbetweenthedateoftheneworder(L100)andtheorderfulfillmentdate(L400orL600)Non-ComplianceCostsCostsincurredbythecustomerasaresultofdeficienciesintheproductqualityorlogisticsquality(e.g.machinedowntimes,dismantlingcosts/reassemblycosts,contractualpenalties)[LxxxMilestonesCorporateLogistcisPolicy] Deliver-OrderManagementMetrics(2)Deliver-OrderManagement-KeyPerformanceIndicatorsInventoryCostsOrderManagementTotalofunchargeddeliveriesandservicesandreceivablesPerfectOrderFulfillmentProportionofcustomerordersdeliveredontherequesteddatewithnoquantitativeandqualitativeerrorsProcessCostsOrderManagementTotalofallthecostcomponentsoftheindividualsubprocessesincustomerorderprocessing,i.e.Orderprocessingcosts*(e.g.drawingupquotation,acceptingorder,clarifyingorder,determiningdeliverydate,trackingorders,invoicing,creditcontrol,processingcomplaints)*alsorefertotheLogisticalCostsGuidelines Deliver-OrderManagementMetrics(3)Deliver-OrderManagement-MetricsOrderResponseTimePeriodoftimebetweenreceivingacustomerorderandsendingouttheorderconfirmationtothecustomer Deliver-DistributeMetrics(1)Deliver-Distribute-KeyPerformanceIndicatorsInventoryCostsDistribute(FG)Costsofholdingfinishedgoods(FG)Components:1.Costofwarehouseinvestment;2.Costofwarehouseadministration;3.Costofwarehousetransactions;4.Interestchargesforcapitaltiedupintheinventories;5.Riskcosts(e.g.scrap,rejectproducts)ProcessCostsDistributeTotalofallthecostcomponentsoftheindividualsubprocessesinDistribute,i.e.Distributionscosts*(e.g.transportplanning,transport,goodsstorage/release,order-picking,transportpackaging,installation)*alsorefertotheLogisticalCostsGuidelines Deliver-DistributeMetrics(2)Deliver-Distribute-MetricsInventoryTurnover(FG)Rateofsalestoinventory(finishedgoods) MetricsTermsSupplierCompliancewithRequestedDeliveryDatePerfectOrderFulfillmentCompliancewithRequestedDeliveryDateDeliveryReliabilityDeliveryQualityBackUp*orientedon„CompliancewithRequestedDeliveryDate“ MetricsTermInventoryTurnoverFlowRateFirstPassYieldSupplyQualityDeadlineComplianceBackUp