建立战略中心型组织的工具（英文PPT9 9页

建立战略中心型组织卡普兰绝对原创，包括战略地图，请朋友自己翻译吧，就此还学学外语，要不忘光了！ BuildingStrategy-FocusedOrganizationswiththeBalancedScorecardDr.RobertS.KaplanMarvinBowerProfessorofLeadershipDevelopmentHARVARDBUSINESSSCHOOLChairmanBALANCEDSCORECARDCOLLABORATIVE HowDoWeIntegrateHumanCapitaltoOrganizationalStrategy?FinancialPerspectiveCustomerPerspectiveInternalPerspectiveLearning&GrowthPerspectiveStrategicCompetenciesStrategicTechnologiesClimateforActionRolesSkillsApplicationsInfrastructureLeadershipTeamworkAlignmentCultureALIGNMENTOperationalExcellenceInnovationCustomerManagementProductivityGrowthSustainedShareholderValuePrice/QualityFinancialAdvisorIntegratedOfferingTrustedBrandUnderstandCustomerSegmentsDevelopNewProductsCross-SelltheProductLineShifttoAppropriateChannelMinimizeProblemsProvideRapidResponseCustomerValuePropositionResponsibleCitizenDiverseWorkForce TheStrategyMapProvidesthePointofReferenceforAssessingStrategicReadinessAWhichskills?Whatleadershipattributes?Whatkindofculture?Alignedwithwhat?Whichbestpractices? LinkingtheHROrganizationtoEnterpriseStrategyBHumanCapitalReadinessReportHumanCapitalDevelopmentProgramTheEnterpriseStrategyMapTheHROrganizationStrategyMapFinancialsCustomer(External)InternalProcessesLearning&GrowthShareholderValueGrowthProductivityCustomerValuePropositionInnovationCustomerManagementOperationsExcellenceGoodNeighborStrategicSkillsLeader-shipCultureAlign-mentLearningStrategicHumanCapitalPlanningStrategicHRManagementShareholderValueFinancialsClients&EmployeesHRProcessesHROrg.Learning&GrowthHREffectivenessHREfficiencyStrategicSkillsLeader-shipCultureAlign-mentLearningCompetencyDevelopmentLeadershipDevelopmentClimateGoals&IncentivesTeams&IntegrationHRSkills&LeadershipHRSystemsHRClimate BuildanIntegratedProgramforHumanCapitalDevelopment1.StrategicCompetenciesLeadership3.Culture/Awareness4.Alignment5.TeamworkHumanCapitalCategory/ObjectiveMeasureofStrategicReadinessStrategicTalentGapKeyEmployeeRetentionEmployeeSurveyofLeadershipEffectivenessCulturalAlignmentIndexGoalAlignment(%)IncentiveAlignment(%)SharingAcrossBoundariesBestPracticeKeyPeopleTeamsRewardsHumanCapitalReadinessReportStrategicProgramsRecruiting&SelectionTraining&DevelopmentJob/WorkDesignLeadershipDevelopmentSuccessionPlanningGovernanceProcessStrategyManagementCommunicationsChangeManagementLeadershipDevelopmentPerformanceManagementTotalCompensation&RewardPositiveWorkEnvironmentKnowledgeManagementOrganizationEffectivenessStaffRotationMeasures(LeadIndicators)Hoursoftraining(StrategicFocus)FillRate(%open“hotskills〞)%internalvsexternalhires%participationinleadershipcourses%employeesregularlysurveyedCultureassessmentPersonalgoalslinkedtoBSC(%)%receivingincentivecompensation%usingknowledgesharingchannelsHumanCapitalDevelopmentProgramTargets<10%95%100%(improvekeydeficiencies)80%100%100%100%(vs.plan)StrategicProgramBudget$XXX$XXX$XXX$XXX$XXXB FinancialServicesCompanyAlignsitsHumanResourceswiththeStrategyOperationalExcellenceInnovationCustomerManagementProductivityGrowthSustainedShareholderValuePrice/QualityFinancialAdvisorIntegratedOfferingTrustedBrandUnderstandCustomerSegmentsDevelopNewProductsShifttoAppropriateChannelCross-SelltheProductLineMinimizeProblemsProvideRapidResponseCustomerValuePropositionResponsibleCitizenDiverseWorkForceFinancialPerspectiveCustomerPerspectiveInternalPerspectiveCertifiedFinancialPlannerQualityManagersCallCenterRepsCommunityRecruitersConsumerMarketingStrategicCompetenciesInformationCapitalClimateforActionTelemarketerJointVentureManagersSolutionSelling/RelationshipManagementProductLineKnowledgeCertifiedFinancialPlannerPortfolioPlanningModelIntegratedCustomerFileWebEnabledCustomerPartnershipAlignedwithStrategyBestPracticeSharingLearning&GrowthStrategy HumanCapitalReadinessReportStrategicInitiativesStrategicRolesHumanCapitalRequirementsSkills#StrategicJobReadinessCustomerManagementCross-SelltheProductLineShifttoAppropriateChannelOperationalExcellenceProvideRapidResponseMinimizeProblemsInnovationDevelopNewProductsUnderstandCustomerSegmentsConsumerMarketingJointVentureManagerCertifiedFinancialPlannerTele-marketerQualityManagersCallCenterRepresentative103010020302020%70%40%50%100%90%60%RYRRGGRMarketresearchMarketcommunica-tionCross-businessprocessRelationshipmanagementNegotiationskillsE-Commerceknow-howRelationshipmanagementProductlineknowledgeCertifiedfinancialplannerPhonesellingProductlineknowledgeOrdermanagementsystemSix-sigmaprogramProblemmanagementsystemCIC-CustomerInteractionCenterProblemManagementSystemTeamBuilding“StrategicJobPortfolioReadiness〞“StrategicJobReadinessRatio〞 OurMission:“Tofacilitatetheworldwideawareness,use,enhancement,andintegrityoftheBalancedScorecardasavalue-addedmanagementprocess〞ConsultingConferencesTrainingPublicationsNetworkingMembershipResearchCertification