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美国能源部平衡计分卡导向管理培训资料（英文PPT66 66页

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  • 2022-05-26 16:46:24 发布

美国能源部平衡计分卡导向管理培训资料（英文PPT66

  • 66页
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DEPARTMENTOFENERGYPROCUREMENT&ASSISTANCEMANAGEMENTFY2003BALANCEDSCORECARDPERFORMANCEASSESSMENTPROGRAMNationalCorePerformanceMeasuresSupportingCorporateManagementInitiatives1 BalancedScorecardMethodologyTheBSCisastructuredapproachtoperformancemeasurementandperformancemanagementthatlinkstheorganization’sstrategicthinkingtotheactivitiesnecessarytoachievedesiredresultsTheBSCisavehicleforcommunicatinganorganization’sstrategicdirectionandformeasuringachievementstowardsthesepredeterminedobjectivesTheBSCclearlyestablisheslinkagebetweenstrategicobjectives,themeasuresfordeterminingprogress,thestretchtargetsestablished,andthefocusedinitiativesneededtomovetheorganizationforwardtomeetthoseorganizationalgoals2 BalancedScorecardMethodologyTheBSCutilizesDepartment-widemeasuresplusindividuallytailoredlocalmeasurestoachievetheProcurementExecutive’sstrategicgoalsResultsofBSCmeasurementsprovidedecisionmakerswithcriticalinformationon:(1)theefficiencywithwhichresourcesaretransformedintogoodsandservices;and(2)theeffectivenessoforganizationalactivitiesandoperationsintermsoftheirspecificcontributionstostrategicobjectivesTheBSCisakeypartoftheProcurementExecutive’sperformanceplan,andisacriticalelementinME-60’sSESperformanceassessmentsInFY2003,ME-60continuestoassignaccountabilitytoindividualstaffbyflowingdowntheBSCtoindividualsandteams.3 MISSIONToprovideacquisitionandassistanceservicestosupportaccomplishmentoftheDepartment’sprogrammaticgoalsandobjectives.STRATEGYTochangethepresentsystem’sculture,managementsystems,andlineprocessesconsistentwiththeprinciplesofQualityManagement,inordertoestablishandmaintain:acustomerfocus,asenseofurgency,continuousandbreakthroughprocessimprovement,andanemphasisonresults.VISIONTodeliveronatimelybasisthebestvalueproductorservicetoourcustomerswhilemaintainingthepublic’strustandfulfillingpublicpolicyobjectives.DOEProcurementSystem4 StrategicApproachProcessAnalysisBenchmarkingWorkforcePlanningCustomer-focus5 FINANCIALToSucceedFinancially,HowDoWeContributetotheBottomLine?MISSIONVISIONSTRATEGYLEARNINGANDGROWTHToAchieveOurVision,HowWillWeSustainOurAbilityToChangeAndImprove?CUSTOMERToAchieveOurVision,HowMustOurCustomersViewUs?INTERNALBUSINESSPROCESSESToSatisfyOurStakeholdersandCustomers,WhatBusinessProcessesMustWeExcelAt?BalancedScorecardStrategicPerspectives6 LEARNINGANDGROWTH-AccesstoStrategicInformation-EmployeeSatisfaction-OrganizationStructuredforContinuousImprovement-QualityWorkforceFINANCIAL-OptimumCostEfficiencyofPurchasingOperations;CostReasonablenessofActionsMISSIONVISIONSTRATEGYCUSTOMER-CustomerSatisfaction-EffectiveService/PartnershipINTERNALBUSINESSPROCESSES-AcquisitionExcellence-MostEffectiveUseofContractingApproaches-UseofElectronicCommerce-Performance-BasedServiceContracts-UseofCompetition-StreamlinedProcesses-ReductioninOverageInstruments-On-TimeDelivery-SupplierSatisfaction-SocioeconomicsBalancedScorecardPERSPECTIVESANDOBJECTIVES7 BalancedScorecardPerformanceMeasures,PerformanceTargets,&ManagementInitiatives8 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESCUSTOMERPERSPECTIVEProcurement9 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESCUSTOMERPERSPECTIVEProcurement10 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESCUSTOMERPERSPECTIVEProcurement11 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESCUSTOMERPERSPECTIVEProperty12 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESCUSTOMERPERSPECTIVEContractorHumanResourceManagement13 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESCUSTOMERPERSPECTIVEContractorHumanResourceManagement14 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProcurement15 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProcurement16 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProcurement17 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProcurement18 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProcurement19 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProcurement20 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProcurement21 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProcurement22 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProcurement23 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProcurement24 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProcurement25 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProcurement26 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProcurement27 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProcurement28 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProcurement29 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProcurement30 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProcurement31 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProcurement32 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProcurement33 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProcurement34 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProcurement35 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProcurement36 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProcurement37 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProperty38 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProperty39 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProperty40 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProperty41 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProperty42 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProperty43 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEProperty44 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEContractorHumanResourceManagement45 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESINTERNALBUSINESSPERSPECTIVEContractorHumanResourceManagement46 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVEProcurement47 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVEProcurement48 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVEProcurement49 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVEProcurement50 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVEProcurement51 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVEProcurement52 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVEProcurement53 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVEProcurement54 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVEProcurement55 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVEProcurement56 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVEProperty57 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVEProperty58 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVEContractorHumanResourceManagement59 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESLEARNINGANDGROWTHPERSPECTIVEContractorHumanResourceManagement60 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESFINANCIALPERSPECTIVEProcurement61 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESFINANCIALPERSPECTIVEProperty62 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESFINANCIALPERSPECTIVEContractorHumanResourceManagement63 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESFINANCIALPERSPECTIVEContractorHumanResourceManagement64 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESFINANCIALPERSPECTIVEContractorHumanResourceManagement65 BALANCEDSCORECARDPERFORMANCEMEASURES,PERFORMANCETARGETSANDMANAGEMENTINITIATIVESFINANCIALPERSPECTIVEContractorHumanResourceManagement66

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