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建立战略中心型组织卡普兰绝对原创,包括战略地图,请朋友自己翻译吧,就此还学学外语,要不忘光了!
BuildingStrategy-FocusedOrganizationswiththeBalancedScorecardDr.RobertS.KaplanMarvinBowerProfessorofLeadershipDevelopmentHARVARDBUSINESSSCHOOLChairmanBALANCEDSCORECARDCOLLABORATIVE
HowDoWeIntegrateHumanCapitaltoOrganizationalStrategy?FinancialPerspectiveCustomerPerspectiveInternalPerspectiveLearning&GrowthPerspectiveStrategicCompetenciesStrategicTechnologiesClimateforActionRolesSkillsApplicationsInfrastructureLeadershipTeamworkAlignmentCultureALIGNMENTOperationalExcellenceInnovationCustomerManagementProductivityGrowthSustainedShareholderValuePrice/QualityFinancialAdvisorIntegratedOfferingTrustedBrandUnderstandCustomerSegmentsDevelopNewProductsCross-SelltheProductLineShifttoAppropriateChannelMinimizeProblemsProvideRapidResponseCustomerValuePropositionResponsibleCitizenDiverseWorkForce
TheStrategyMapProvidesthePointofReferenceforAssessingStrategicReadinessAWhichskills?Whatleadershipattributes?Whatkindofculture?Alignedwithwhat?Whichbestpractices?
LinkingtheHROrganizationtoEnterpriseStrategyBHumanCapitalReadinessReportHumanCapitalDevelopmentProgramTheEnterpriseStrategyMapTheHROrganizationStrategyMapFinancialsCustomer(External)InternalProcessesLearning&GrowthShareholderValueGrowthProductivityCustomerValuePropositionInnovationCustomerManagementOperationsExcellenceGoodNeighborStrategicSkillsLeader-shipCultureAlign-mentLearningStrategicHumanCapitalPlanningStrategicHRManagementShareholderValueFinancialsClients&EmployeesHRProcessesHROrg.Learning&GrowthHREffectivenessHREfficiencyStrategicSkillsLeader-shipCultureAlign-mentLearningCompetencyDevelopmentLeadershipDevelopmentClimateGoals&IncentivesTeams&IntegrationHRSkills&LeadershipHRSystemsHRClimate
BuildanIntegratedProgramforHumanCapitalDevelopment1.StrategicCompetenciesLeadership3.Culture/Awareness4.Alignment5.TeamworkHumanCapitalCategory/ObjectiveMeasureofStrategicReadinessStrategicTalentGapKeyEmployeeRetentionEmployeeSurveyofLeadershipEffectivenessCulturalAlignmentIndexGoalAlignment(%)IncentiveAlignment(%)SharingAcrossBoundariesBestPracticeKeyPeopleTeamsRewardsHumanCapitalReadinessReportStrategicProgramsRecruiting&SelectionTraining&DevelopmentJob/WorkDesignLeadershipDevelopmentSuccessionPlanningGovernanceProcessStrategyManagementCommunicationsChangeManagementLeadershipDevelopmentPerformanceManagementTotalCompensation&RewardPositiveWorkEnvironmentKnowledgeManagementOrganizationEffectivenessStaffRotationMeasures(LeadIndicators)Hoursoftraining(StrategicFocus)FillRate(%open“hotskills〞)%internalvsexternalhires%participationinleadershipcourses%employeesregularlysurveyedCultureassessmentPersonalgoalslinkedtoBSC(%)%receivingincentivecompensation%usingknowledgesharingchannelsHumanCapitalDevelopmentProgramTargets<10%95%100%(improvekeydeficiencies)80%100%100%100%(vs.plan)StrategicProgramBudget$XXX$XXX$XXX$XXX$XXXB
FinancialServicesCompanyAlignsitsHumanResourceswiththeStrategyOperationalExcellenceInnovationCustomerManagementProductivityGrowthSustainedShareholderValuePrice/QualityFinancialAdvisorIntegratedOfferingTrustedBrandUnderstandCustomerSegmentsDevelopNewProductsShifttoAppropriateChannelCross-SelltheProductLineMinimizeProblemsProvideRapidResponseCustomerValuePropositionResponsibleCitizenDiverseWorkForceFinancialPerspectiveCustomerPerspectiveInternalPerspectiveCertifiedFinancialPlannerQualityManagersCallCenterRepsCommunityRecruitersConsumerMarketingStrategicCompetenciesInformationCapitalClimateforActionTelemarketerJointVentureManagersSolutionSelling/RelationshipManagementProductLineKnowledgeCertifiedFinancialPlannerPortfolioPlanningModelIntegratedCustomerFileWebEnabledCustomerPartnershipAlignedwithStrategyBestPracticeSharingLearning&GrowthStrategy
HumanCapitalReadinessReportStrategicInitiativesStrategicRolesHumanCapitalRequirementsSkills#StrategicJobReadinessCustomerManagementCross-SelltheProductLineShifttoAppropriateChannelOperationalExcellenceProvideRapidResponseMinimizeProblemsInnovationDevelopNewProductsUnderstandCustomerSegmentsConsumerMarketingJointVentureManagerCertifiedFinancialPlannerTele-marketerQualityManagersCallCenterRepresentative103010020302020%70%40%50%100%90%60%RYRRGGRMarketresearchMarketcommunica-tionCross-businessprocessRelationshipmanagementNegotiationskillsE-Commerceknow-howRelationshipmanagementProductlineknowledgeCertifiedfinancialplannerPhonesellingProductlineknowledgeOrdermanagementsystemSix-sigmaprogramProblemmanagementsystemCIC-CustomerInteractionCenterProblemManagementSystemTeamBuilding“StrategicJobPortfolioReadiness〞“StrategicJobReadinessRatio〞
OurMission:“Tofacilitatetheworldwideawareness,use,enhancement,andintegrityoftheBalancedScorecardasavalue-addedmanagementprocess〞ConsultingConferencesTrainingPublicationsNetworkingMembershipResearchCertification
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